Complaints

If something we did went wrong, we want to hear it, and we answer every complaint in writing.

How to complain

• Use the contact form and choose "A complaint", or email study@bitopi.co.uk.
• Say what happened, when, and who you dealt with, and what you would like us to do.

What happens next

We confirm we have it within [N] working days. Our Managing Director, Arifur Rahman, reads every complaint and replies in full within [N] working days. If we need longer, we tell you why and when to expect an answer.

If you are not satisfied

[ESCALATION ROUTE — for example an accreditation body or a university's own agent complaints process, once confirmed.]

Last updated [DATE].